Job Position - Experienced Cheminformatician by Gabriella Jonasson

Discngine is one of the leading independent life sciences research software integrators and application developers.

From its inception in 2004 our mantra has been to deliver scientific solutions in order to transform the R&D centers research systems into innovative and intelligent discovery platforms.

Discngine acts as a partner in each phase of the client project, from the design to the delivery of a software solution that supports any research process. Discngine is a dynamic company capitalizing on key skills, rooted in the well-established quality of its consultants.

In order to reinforce our custom software development team we are hiring a highly-motivated and experienced cheminformatican who will work in our main offices in Paris (France).

What you will be assigned to

  • Requirement gathering and analysis
  • Design and implementation of cheminformatics programs applied to life sciences
  • Integration of 3rd party software
  • Non-regression testing
  • Corrective and evolutionary maintenance of applications 
  • Technology watch (language, technical solutions...)

The profile we are looking for

You have a Master’s Degree, an Engineering Degree or a PhD. in Cheminformatics, and have acquired significative development experience. You are passionate about application development, especially in the scientific area. 

Required qualifications

  • Python & Django
  • Databases: Oracle, PL/SQL, SQL
  • Molecular cartridges for Oracle Databases
  • Web development: HTML, Javascript, CSS, Web Services REST
  • Version Control software

Other Qualifications:

  • Agile development environment 
  • BIOVIA Pipeline Pilot or KNIME 

You also have good communication skills and can expose and understand complex technical problems with ease. You can efficiently discuss technical aspects in French or English. You like team work and you’re not afraid of complex environments. You are autonomous and curious, you like to take initiatives.

Send us your resume!

The position is based in Paris, 79 avenue Ledru-Rollin. Your salary will depend on your profile and experience. 

You can contact us at jobs _ at _ discngine.com

French Version

Job Position - Junior Web Application Developer by Alexandre Gillet-Markowska

Discngine is one of the leading independent companies in the life sciences software industry, integrating and developing applications.  

Since our inception in 2004, we are dedicated to enable R&D scientists to discover active molecules faster. From drafting a blueprint to implementing solutions, we can partner and assist our customers in each phase of their projects. 

We are a dynamic company relying on the recognized key skills of our experienced collaborators. We also rely on an innovative management approach. Working at Discngine implies being involved in projects which aim to deliver high quality products and services. It also means you will work in an atmosphere based on trust, commitment, transparency, goodwill and simplicity. 

Our Customer Services team is seeking a highly-motivated junior Web Application developer who will work at our main offices in Paris (France)

Missions

You will use Agile frameworks (SCRUM, Kanban) and will take care of: 

  • Application and features development
  • Scientific software package integration
  • Test writing and execution
  • Corrective & evolutionary maintenance
  • Documentation writing
  • Business requirements analysis
  • Customer interaction

Profile

You have a Master’s Degree, an Engineering Degree or an equivalent degree in Informatics, and you are strongly interested in web application development, scientific research and pharmaceutical industry. 

You have a good understanding of and ideally have already used: 

  • Relational databases: Oracle Database, PL/SQL, SQL 
  • Web development: HTML, CSS, Javascript, REST web services
  • Knowledge and practical experience of a scripting language (Python, R, Perl, Ruby, ...)
  • Knowledge of Git or any other version control software is a plus

Knowledge in the Oracle Application Express framework or in BIOVIA Pipeline Pilot would be beneficial. 

You can efficiently discuss technical aspects in French. You put the customer at the center of your approach, you always try to give your best and are always looking for ways to improve, you are always willing to share your knowledge and you like to take initiatives.

If you recognize yourself in the description above, you'll probably love working at Discngine.

Send us your resume!

The position is based in Paris, 79 avenue Ledru-Rollin. Your salary will depend on your profile and experience.

You can contact us at jobs _ at _ discngine.com

Job position - Experienced Front-End Web developer by Gabriella Jonasson

Discngine is one of the leading independent life sciences research software integrators and application developers.

From its inception in 2004 our mantra has been to deliver scientific solutions in order to transform the R&D centers research systems into innovative and intelligent discovery platforms.

Discngine acts as a partner in each phase of the client project, from the design to the delivery of a software solution that supports any research process. Discngine is a dynamic company capitalizing on key skills, rooted in the well-established quality of its consultants.

In order to reinforceour R&D team we are hiring a highly-motivated and experienced front-end web developer who will work in our main offices in Paris (France).

What you will be assigned to

You will join the SCRUM team developing 3decision – a next generation structural knowledge management solution. You will contribute with your experience and vision in front-end web development.

You will play a central role in the management and development of the project:

  • Conception and technical & functional front-end development, in close collaboration with the project team
  • Technical implementation in Angular JS (and preparation of a future migration) 
  • Integration and non-regression testing
  • Design development of the application user interface
  • Corrective and evolutionary maintenance of applications 
  • Technology watch (language, technical solutions...)

The profile we are looking for

You have a Master’s Degree, an Engineering Degree or an equivalent degree in Informatics, and have acquired significative development experience. You are passionate about web application development, especially in the scientific area. You develop modern and beautiful web interfaces that grant a good user experience.

Required web development qualifications (Expert Level):

  • HTML5, CSS3
  • Javascript
  • Web services REST
  • Angular JS
  • Node.js
  • Unit and functional testing framework

Other Qualifications:

  • Agile development environment 
  • Policy standards for development, tests and validation 

You also have good communication skills and can expose and understand complex technical problems with ease. You can efficiently discuss technical aspects in English. You like team work and you’re not afraid of complex environments. You are autonomous and curious, you like to take initiatives.

Send us your resume!

The position is based in Paris, 79 avenue Ledru-Rollin. Your salary will depend on your profile and experience.

You can contact us at jobs _ at _ discngine.com

Job Position - Web Developer by Alexandre Perret

Discngine is one of the leading independent companies in the life sciences software industry, integrating and developing applications. 

Since our inception in 2004, we are dedicated to enable R&D scientists to discover active molecules faster. From drafting a blueprint to implementing solutions, we can partner and assist our customers in each phase of their projects. 

We are a dynamic company relying on the recognized key skills of our experienced collaborators. We also rely on an innovative management approach. Working at Discngine implies being involved in projects which aim to deliver high quality products and services. It also means you will work in an atmosphere based on trust, commitment, transparency, goodwill and simplicity. 

Our R&D team is seeking a highly-motivated and experienced web developer with a solid background in statistics and/or data quality control who will work in our main offices in Paris (France).

Missions

You will be part of the SCRUM team in charge of developing the Discngine Qualification application. You will take care of: 

  • modeling, designing and analysing new tools 
  • developing new features (e.g. integration of statistical models) 
  • developing integration and non-regression tests
  • upgrading and supporting the application 
  • writing guides and tutorials in French and English

Profile

You have a Master’s Degree, an Engineering Degree or an equivalent degree in informatics, and you have acquired a significant experience in software development. You have a strong appeal for statistics.

You are highly motivated by application development in the research industry area.

You are proficient in:

  • Web development: HTML, Javascript (jQuery, d3.js, Oracle JET), CSS
  • Databases: Oracle Database, PL/SQL, SQL
  • Good Laboratory Practice (GLP) 
  • Agile frameworks (Kanban, SCRUM) 

You have a strong knowledge of:

  • Statistical methods in the field of quality  (e.g. Westgard rules) 
  • Version control tools (Git) 

Knowledge in the Oracle Application Express framework and in the IWA15 standards would be beneficial. 

You can efficiently discuss technical aspects in French. You put the customer at the center of your approach, you always try to give your best and are always looking for ways to improve, you are always willing to share your knowledge and you like to take initiatives.

If you recognize yourself in the description above, you'll probably love working at Discngine !

Send us your resume!

The position is based in Paris, 79 avenue Ledru-Rollin. Your salary will depend on your profile and experience.

You can contact us at jobs _ at _ discngine.com

Job position - Senior Oracle and Web Application Developer by Sébastien Conilleau

Discngine is one of the leading independent companies in the life sciences software industry, integrating and developing applications. 

Since our inception in 2004, we are dedicated to enable R&D scientists to discover active molecules faster. From drafting a blueprint to implementing solutions, we can partner and assist our customers in each phase of their projects. 

We are a dynamic company relying on the recognized key skills of our experienced collaborators. We also rely on an innovative management approach. Working at Discngine implies being involved in projects which aim to deliver high quality products and services. It also means you will work in an atmosphere based on trust, commitment, transparency, goodwill and simplicity. 

Our R&D team is seeking a highly-motivated and experienced full-stack developer (Oracle, Apex) who will work in our main offices in Paris (France).

Missions

You will use Agile frameworks (SCRUM, Kanban) and will take care of: 

  • Business requirements analysis 
  • Customer interaction 
  • Roadmaps & vision building 
  • Application architecture design 
  • Application and features development 
  • Scientific software package integration 
  • Test writing and execution 
  • Corrective & evolutionary maintenance 
  • Documentation writing 

Profile

You have a Master’s Degree, an Engineering Degree or an equivalent degree in Informatics, and you have acquired a significative experience in software development, ideally in an Agile context and in the pharmaceutical industry area. 

You are highly motivated by application development, especially in the Research area. You are proficient in: 

  • Relational databases: Oracle Database, PL/SQL, SQL 
  • Web development: HTML, CSS, Javascript, REST web services 
  • Versioning tools: Git 

Knowledge in the Oracle Application Express framework or in BIOVIA Pipeline Pilot would be beneficial. 

You can efficiently discuss technical aspects in French. You put the customer at the center of your approach, you always try to give your best and are always looking for ways to improve, you are always willing to share your knowledge and you like to take initiatives.

If you recognize yourself in the description above, you'll probably love working at Discngine.

Send us your resume!

The position is based in Paris, 79 avenue Ledru-Rollin. Your salary will depend on your profile and experience.

You can contact us at jobs _ at _ discngine.com

We're launching our very first Webinar! by Gabriella Jonasson

On April 26th at 4 pm CET, we're broadcasting our very first live Webinar - Biomolecular structures: How to maximize the value of what you already have. Save your seat by registering today!

In this introductory webinar, our speaker Dr. Peter Schmidtke, Scientific Project Manager at Discngine, will list current pitfalls in structure-based drug discovery and introduce how we are intending to address these in our cloud-based solution 3decision®.

We will also show use cases highlighting the importance of good data management, persistence as well as proper handling of metadata in the scope of structure-based drug design projects.

Last, we will show an outline of the next decades of structure generation, emphasizing why proper structure management will become increasingly important.

This is the first Webinar in a series that will cover the benefits and potential of good structural knowledge management. Space will be limited, click to register!

Optimized Storage and Querying for Matched Molecular Pairs: The MMP Database by Raphaël Berthier

Matched Molecular Pairs Analysis (MMPA) is a widely used method to analyse molecular structure, property and activity relationships. It allows to extract frequently observed transformations, and associate property or activity changes to these structural modifications. One of the main advantages of MMPA lies in its intuitiveness and the easy interpretation of results, therefore making it one of the most important tools in the medicinal chemist toolbox.

In this blogpost we will present our latest developments to handle more efficiently large MMP datasets and databases, how to keep them up to date and how to develop responsive applications on top of that. 

What are Matched Molecular Pairs?

A Matched Molecular Pair, or MMP, can be defined as a pair of molecules sharing a common structural part, and only differing through a well-defined structural modification. Thus, an MMP defines a transformation between two molecules. On the right is depictured an MMP, with the common structural part (called Core, coloured in grey), and the two variable parts (called Fragments, coloured in red) defining the transformation in the MMP. Molecules within a given MMP can therefore be converted to one another by chemically modifying a specific fragment into another.

How are MMPs used?

MMPA relies on finding all MMPs within a given dataset, computing the corresponding change in property or activity between the two molecules of each pair, and associate this difference to a chemical transformation. A given transformation, if observed a sufficient number of times, can give an overview of what could happen if it is applied to other molecules: the robustness of predictions that can be made with MMPA is therefore directly related to the amount of data available. Thus, MMPA is increasingly useful with increasing dataset sizes.

Since we’ve been working with MMPs for quite a while now, you can check out a more complete overview of what are MMPs and how they are used by computational and medicinal chemist in this previous Chemistry Collection release article, presenting Matched Molecular Pair Analysis Components for Target Activity Prediction on Small Datasets The “Context” of an MMP will not be detailed here but is thoroughly explained in the linked article.

MMPs issues in pharmaceutical R&D

When generating MMPs on large corporate databases large amounts of data are inherently generated. This data must be properly organized for drug discovery scientists to be able to use it in an efficient manner.  From what we’ve heard and seen, the methods used to store MMPs have one or more limitations: either the high response time for a given query on MMPs (e.g. What is the general effect of this transformation regarding this chemical property?), the time to update the MMPs with new molecules (which usually requires computing all MMPs for each update), or the ability to store several representations of the context for a given MMP. Methods used today result in poor performance for MMPA-based applications. As a result only part of the molecules that should be contained in such applications are contained. Furthermore they are not updated on a fast and regular pace. Last, MMPs are usually calculated “on-the-fly” on smaller datasets: a more convenient solution but far from being time-efficient and having robust predictions with high statistical significance.

 The Matched Molecular Pairs database

For the past months, we have been developing and testing a new Matched Molecular Pair Database model, and the Pipeline Pilot Toolbox that goes along with it. The Oracle database model delivered with the Discngine Chemistry Collection enables MMP storage for millions of molecules, frequent and fast updates, while retaining time-efficient MMP-related queries. Additionally, several specific chemical context types for each MMP can be added independently, and at any time. This database can then easily be integrated in existing application (e.g. Pipeline Pilot, TIBCO Spotfire, Web Service integration, Database integration…)

Retrieving all MMPs for a given molecule, a fragment, or a transformation with or without context specification is now only a matter of seconds, even for datasets of millions of molecules. Updating your MMPs with new structures is now done in a few seconds. It goes without saying that this includes both multi-cut MMPs and MMPs with hydrogen fragments.

Moreover, now you can have a much finer control on the identification of MMPs (i.e. which MMPs are to be formed and which are not, the molecular bonds to ignore, the size of fragments and cores…), and can use specific MMP identification rules (e.g. RECAP-MMPs) . Specific core chemical contexts for each MMP can also be generated independently: in addition to the classic core chemical context representation provided by Pipeline Pilot, this Discngine Chemistry Collection release also includes the availability to generate and store multiple context representations (e.g. Pharmacophore Graph context representation), including your own definition of context, for each MMP.

A few benchmarks values

From the benchmarks we’ve run on a MMP database of 1 million molecules (with more than 90 Million MMPs generated): the average response time for querying all MMPs for a single molecule was 0.5 seconds, the average response time for querying the database for a given transformation is 0.03 seconds, and the time for updating the MMP Database with 2,000 new molecules never took more than 1 minute.

Key Benefits

This Discngine Chemistry Collection release with its new optimized storage and querying for MMPs feature can allow you to boost the performances on your MMPA-based tools with a finer control on MMP identification, to gain statistical significance on your MMPA property predictions, and to perform MMPA on both your in-house and your vendors’ catalogues structures. Moreover, it allows to generate new context representations of your own, and to perform MMPA on the non-registered medicinal chemist’s ideas. 

The Matched Molecular Pair database can also be used to generate Matched Molecular Series (i.e., a series of analogue compounds having a common substructure and different fragments, thus, all being MMPs with one another), and identify common scaffolds in a given series of analogue compounds. With the use of MMPs and MMSs, navigating through your SAR and making property/activity predictions with a wide range of MMPA methodologies becomes now much easier, and with improved statistical robustness.

Integration examples

Here a few integration examples that we’ve done with our MMP database, Pipeline Pilot, Oracle and TIBCO Spotfire.

Job Position - Statistician and Web Developer by Alexandre Perret

Discngine is one of the leading independent companies in the life sciences software industry, integrating and developing applications. 

Since our inception in 2004, we are dedicated to enable R&D scientists to discover active molecules faster. From drafting a blueprint to implementing solutions, we can partner and assist our customers in each phase of their projects. 

We are a dynamic company relying on the recognized key skills of our experienced collaborators. We also rely on an innovative management approach. Working at Discngine implies being involved in projects which aim to deliver high quality products and services. It also means you will work in an atmosphere based on trust, commitment, transparency, goodwill and simplicity. 

Our R&D team is seeking a highly-motivated and experienced statistician with a solid background in software development who will work in our main offices in Paris (France).

Missions

You will be part of the SCRUM team in charge of developing the Discngine Qualification application. You will take care of: 

  • modeling, designing and analysing new tools 
  • integrating statistical models
  • developing features, integration and non-regression tests
  • upgrading and supporting the application 
  • writing guides and tutorials in French and English

Profile

You have a Master’s Degree, an Engineering Degree or an equivalent degree in statistics/informatics, and you have acquired a significative experience in statistics and software development.

You are highly motivated by application development in the research industry area.

You are proficient in:

  • Statistical methods in the field of quality  (Westgard rules) 
  • Good Laboratory Practice (GLP) 
  • Agile frameworks (Kanban, SCRUM) 

You have a basic knowledge of:

  • Databases: Oracle Database, PL/SQL, SQL 
  • Web development: HTML, Javascript (jQuery, d3.js, Oracle JET), CSS
  • Version control tools (Git) 

Knowledge in the Oracle Application Express framework and in the IWA15 standards would be beneficial. 

You can efficiently discuss technical aspects in French. You put the customer at the center of your approach, you always try to give your best and are always looking for ways to improve, you are always willing to share your knowledge and you like to take initiatives.

If you recognize yourself in the description above, you'll probably love working at Discngine !

Send us your resume!

The position is based in Paris, 79 avenue Ledru-Rollin. Your salary will depend on your profile and experience.

You can contact us at jobs _ at _ discngine.com

The Newbie Backlog: How we welcome our new co-workers. by Sébastien Conilleau

Two years ago, at Discngine, we decided to rethink the way we welcome our new co-workers. We ended up with an onboarding process which we call the Newbie Backlog. It allows the new ones to acquire most of the basics they need to know, very quickly. Moreover, we observed that once the training period is over, the backlog remains a widely used information resource. We're convinced that our onboarding process is useful as it has been confirmed by the excellent feedback we got from the newbies themselves. However, very recently I was surprised to realize that this kind of process is rare, so I decided to share the full story with you. 

Once upon a time … 

"Remember the future" to improve your organization

2014-2015 was a major hiring period for us, we almost doubled the company size in less than a year. Before this period, the onboarding process was mostly technical with a few documents here and there, and it was mainly supported by one single person. We were only a few people in the company, so the very important non-technical information (who does what, where do I find this or that, how do I do this, etc.) was acquired by discussing with the rest of the people, and didn’t really need to be written somewhere before this hiring period. Although we almost didn't have any document, the beginners were very grateful and could successfully integrate the team without any problem. All this mostly thanks to the person who took so much time to train them. That process was very time consuming (imagine the amount of effort needed when doubling the company size in a few months!), so when we hired many people in 2014-2015, other colleagues took part to the training process. The unfortunate consequence, since there was no supporting documentation, was that the information passed was incomplete or different depending on the person welcoming the new colleague and, sometimes details were forgotten afterward. According to the feedback of our "2014 new colleagues", this process was not sufficient anymore

Fortunately, by the end of 2015, there was an inflection point: Discngine organized a 2-days offsite event on the Atlantic coast of France with the aim of deepening our knowledge and improve our practice of Scrum and other agile approaches in a relaxed and playful environment with a strong team-building component. The event was coached by Claude Aubry, our scrum Guru, and one of the last exercises was a game called “Remember the future”. We used it to quickly undercover things that were missing and would be very beneficial to work on to improve our organization. Amongst other things, we identified a strong need regarding the way we welcome, accompany and train our new colleagues. We even ended up with a quite comprehensive list of subjects people would like to be trained in or at least informed on. Of course, the fact that this subject popped up was influenced by the fact that most people in the company were quite new, but we had planned to hire more people, so the subject was hot! 

The birth of the newbie backlog 

newbie backlog for new co-workers

After the event, we quickly built a small team of 6 highly motivated people (Ariane, Claire, Géraldine, Nicolas, Vanessa & me). The team composition was pretty neat with both recently hired people and dinosaurs (I’m the dinosaur here), as well as people with experience from other companies and people without it. We listed up things we thought new employees needed to know early on. Thanks to the “Remember the future” workshop, it was a straightforward task. Everybody had some very good ideas of the kind of information that was needed. We ended up with a quite comprehensive list: 

  • technical training
  • technical environment (servers and this kind of stuff)
  • how to prepare the minimum viable computer
  • administrative information (how do you ask for vacations, where do you log your activity, …)
  • Discngine working habits (scrum framework and others agile approach, code versioning, …)
  • Business environment (our products, our clients, our partners and our competitors) 

We struggled more with the format it should have. We had the feeling that a file (typical Microsoft PowerPoint slide deck or Microsoft Word document) would not really hit the target. It’s boring and people can very quickly become passive, or even not read it. Moreover, we wanted the new co-workers to be introduced to the agile way we manage projects, and a file can only give you a theoretical explanation, not a practical exercise. Also, writing a good file with such an amount of data is a huge piece of work! I don’t even want to think about what it would take to keep it up to date at all time…. A colleague of ours, outside the team, had this idea that immediately stroke us as the solution: make it a project, use Trello for that too. It was a brilliant idea, I mean it. One of those that make you feel stupid for not finding it yourself (thank you again, Benjamin, I know you like making me feel stupid). Here we were! We had a precise idea of the content, and a good way to make it usable. 

A few days later, after hours of gathering and formatting the info (and after several beers), we had it!  The Newbie Backlog was born. 

Gurus 

Onboarding Guru

We had one last detail to set up before we could actually use the newbie backlog: How to keep one of the best things of the former way of doing: human relationship? We wanted to ensure that people would not get lost and that feedback regarding the onboarding process would flow back to our team. To address this, we needed to define a new role in the company: The Guru

At Discngine, a guru has nothing to do with spiritual leaders (we just thought it was a way cooler name than "mentor"). A Guru's only duty is to help the newbie walk through the newbie backlog, guide him or her towards autonomy and pass on the spirit of Discngine. When it works, it’s quite rewarding! Of course, all Gurus are volunteers, but it’s pretty easy to find people that want to be other one’s Guru ^^. 

Where we're now 

The newbie backlog has been in place for more than 2 years now, and about 20 people have used it during their training period. Of course, it has known maintenance, reformatting, updating, etc., to keep it alive and relevant. For instance, the technical training on our main framework used to be in a single card of the original Newbie Backlog. Recently we extracted it to a dedicated complementary backlog which guides the newbie in the development of a sample application with a list of features. With the help of the Guru, the newbie has to produce the sample application from scratch. We did this to enforce the project management aspect of the training, as well as to detect people’s (in)ability. 

Overall the feedback is excellent, so we’re quite proud of what we’ve achieved here. We think there’s a high sense of belonging among the people working at Discngine and it’s important to keep it this way. Engagement is one of our core values so it's crucial everyone feels that they belong here. From what we observed we believe the newbie backlog is an excellent way to reach this goal. It keeps the sense of belonging high because newbies can dive in very quickly and understand who we're, and how we work. This reason alone already makes it worthwhile. 

Let me finish off by saying that whether you're a newly graduated student or an already working developer/scientist, be sure that if you join us, you will have a pleasant onboarding journey!

We're starting a Slack community for our customers! Here's why. by Gabriella Jonasson

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At Discngine, we're always looking to build a relationship of trust and transparency with our customers. By using the SCRUM & Agile methodologies, we're able to give our clients more control and influence on the final product. We've now decided to take our customer relationship one step further by creating our own Slack community - the Discngine User Group. 

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Slack  is a really cool real-time team messaging app. The conversations can be held in both open and closed groups as well as in one-to-one discussions. We've been using it internally for over a year now. It quickly became extremely popular, to the point of reaching more than 300K messages in less than a year (with 35 users per week on average).  

We use Slack to discuss all kind of work-related (and unrelated) topics, either in general channels or in smaller working groups. We also use it to ask for advice on a technical problem and to communicate with coworkers working on a different location (and sometimes the ones right next to us, but that's another story). The arrival of Slack allowed us to significantly reduce the amount of mails and simplify the communication within the company.  

We now want to open this channel of communication to our customers and partners. Besides getting to know us even better, there are numerous benefits to this. 

The benefits of a Slack community 

It allows you to participate actively in a project  

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The real-time discussions allow you to get a quick answer to your question, directly from us here at Discngine. You can thus discuss technical questions with the developers or ask the product owner for more details on a specific feature.  

Slack also allows you to use one of the private channels to discuss directly with your dedicated Discngine project team on more sensitive information such as requirements or prices. 

It improves and simplifies your customer support 

If you choose to use Discngine User Group for your customer support, the current system of emails and support tickets will be replaced by one simple feed where all information can be viewed and searched in an easy manner.  

Slack’s real-time discussions make it very easy to collaborate, create clarity and refine requirements. By linking resources from other applications to the Slack discussion, all information can be found in one place.  

It creates a closer relationship

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Real-time conversations are usually more casual than the typical mail exchange. We hope that Discngine User Group will allow us to build a more personal relationship with you. We also hope that the direct access to us and the community conversations will create a friendly and amusing environment for your support.  

It allows you to stay informed on news and events 

Slack is also a very convenient way of staying up-to-date on our releases, product launches, webinars etc.  

You might also want to inform us about important business news on your side. This is what the private channels are for!  

It allows you to learn from others 

As mentioned above, Slack gathers public and private discussions on the same platform. This allows people across different companies to discuss specific topics directly with us but also with each other. This is a perfect way to share tips and tricks, benefit from other people's questions (and our responses of course) and share ideas.   

The Slack community is also a great welcoming for you who are new customers. It allows you to quickly get your questions and concerns addressed, and to understand what services are available for you.  

How to join the Discngine User Group

Sign up here!

To join us on Slack, sign up here and we'll send you an invite to join the Discngine User Group.  

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New to Slack?

Check out this guide on getting started for new members.

The code of conduct

In order to create a welcoming, inclusive community around Discngine, we have set up a code of conduct for the Discngine User Group: 

The Discngine User Group is dedicated to providing a safe, inclusive, welcoming, and harassment-free space and experience for all participants, regardless of gender identity and expression, sexual orientation, disability, physical appearance, socioeconomic status, body size, ethnicity, nationality, level of experience, age, religion (or lack thereof), or other identity markers. Our Code of Conduct exists because of that dedication, and we do not tolerate harassment in any form.

The rules  

To keep some order on the different channels, we also have set up 7 golden rules that we expect everyone to follow.

  1. English is the only language used in the public channels 

  2. Everyone can invite users as long as they belong to a customer or partner organization

  3. The customer email address is always hidden

  4. Your nick name should be first name followed by the company name (or acronym). E.g. peter dng, justin az, matt pfe

  5. Nobody is obligated to always answer right away

  6. Only admins & owners can use the mass notification functions (@channel, @here, and @everyone) 

  7. Admin & owners should use mass notification wisely 

Join our community! 

Talk to you soon, on Slack :)

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Images borrowed from Slack Help and Unsplash